Insurance Sent Me a Check
My Insurance Company Sent Me a Check. What Should I Do?
In some situations, your insurance company may send payment for EmpowerMe services directly to you instead of sending it to EmpowerMe. You’ll also typically receive an Explanation of Benefits (EOB) showing how your claim was processed.
The payment you receive from your insurance company is intended to help pay EmpowerMe for the services you received. Follow the steps below so we can apply the payment to your account correctly.
Review Your Explanation of Benefits (EOB)
Review the EOB that came with your insurance payment. It will show information about the services that were processed, what your insurance paid, and any amount that may be your responsibility.
If you have questions about how your insurance company processed the claim or calculated your benefits, please contact your insurance provider directly.
Remember: An EOB is not a bill.
Deposit the Insurance Payment
Deposit the check or payment you received from your insurance company into your bank account.
You can then use one of the payment options below to send the applicable payment to EmpowerMe.
Send EmpowerMe a Copy of Your EOB
Please send us a copy of the EOB that accompanied the payment.
We use the information on the EOB to apply your payment to the correct services and determine any remaining amount that may be your responsibility.
You can send your EOB by:
Alinea Patient Portal
Send a secure message and choose “Patient Statements or Payments” as the message category.
Send to patientquestions@
empowerme.com
Send a copy by postal mail to:
EmpowerMe Wellness
1335 Strassner Drive
Brentwood, MO 63144
Send Your Payment to EmpowerMe
Once you have deposited the payment from your insurance company, you can make your payment to EmpowerMe using one of the following options:
Pay Online
Send a fast, secure, and easy payment with Papaya at www.ppaya.com/pay.
Papaya charges a 3% platform fee ($0.75 minimum, $9.99 maximum).
Pay by Phone
Call (877) 367-9772 to make a payment by credit card.
There is no fee to pay by phone.
Pay by Mail
Mail a personal check to:
EmpowerMe Wellness
1335 Strassner Drive
Brentwood, MO 63144
What About My Deductible, Copay, or Coinsurance?
The payment your insurance company sends to you is separate from any deductible, copayment, or coinsurance that may be your responsibility.
Your EOB will identify the amount your insurance company has assigned as your responsibility. Depending on your coverage, you may still owe this amount in addition to the payment that your insurance company sent directly to you.
Why Does EmpowerMe Need My EOB?
When your insurance company sends payment directly to you, EmpowerMe may not receive the EOB or payment information we would normally receive from the insurer.
Sending us the EOB allows our team to apply payment to the correct dates of service and determine the appropriate remaining balance on your account.
Please send your EOB as soon as possible after receiving it. Without the EOB, our team may not have the information needed to determine your responsibility or accurately apply your payment.
Still Have Questions?
Our Patient Advocate Team is here to help.
Patient Advocate Team
Phone: (877) 367-9772
Email: [email protected]
Hours: Monday–Friday, 8 a.m.–4 p.m. Central Time