Start with a comprehensive health assessment that helps us understand each resident’s unique needs. From there, we’ll collaborate with the resident, their family, and current providers to create a personalized wellness plan that delivers the services and support they require.

Our individualized approach ensures each resident receives the right level of care to help manage their health and improve their quality of life. Whether it’s care coordination, caregiver support, or access to specialized services, the plan will be built around what matters most to the resident and their family.

If you’re a family member or unpaid caregiver supporting someone living with dementia, the GUIDE program is here to help. We offer valuable education and resources to support you in your caregiving journey, including:

• Ongoing communication with a dedicated care navigator
• Training and educational materials for dementia care
• Access to support groups and respite care services

We know how demanding caregiving can be. That’s why GUIDE is designed to give you the tools, knowledge, and support you need—whenever you need it.

Caring for someone with dementia is a full-time commitment—and taking care of yourself is just as important. The GUIDE program provides respite care services to give family caregivers a well-deserved break, up to an annual limit. Taking this time to rest and recharge allows you to return to your caregiving role with renewed energy and focus.

Respite care options include:

• In-home care providers who can step in and temporarily take over caregiving duties
• Adult day programs offering structured activities and supervision
• Short-term stays at nursing homes or care facilities

We’ll help you find the right respite solution for your needs and connect you with trusted local providers. Because your wellbeing matters, too.

Through the GUIDE program, enrollees have access to a variety of community-based services that support their health, independence, and quality of life. These may include:

• Meal delivery
• Transportation assistance
• Home safety upgrades
• Opportunities for social engagement

Beyond individual services, our care team will coordinate everything—ensuring the clinical care and support services work together seamlessly. Whether the need is medical treatment, help around the house, or support staying connected socially, we’ll manage the details so the focus can be on living well in their home for as long as possible.

Every GUIDE enrollee is paired with a dedicated care navigator who serves as their go-to support throughout the journey. The EmpowerMe care navigator will:

• Ensuring access to the appropriate services and care
• Coordinate across medical, in-home, and community resources
• Offer one-on-one guidance and answer any questions along the way

Individuals will also have 24/7 access to a member of the EmpowerMe care team—whether through a dedicated phone line or direct outreach—so they’re never left without support.

Whether seeking advice, navigating a challenge, or simply needing someone to talk to, support is always available. The GUIDE care navigator serves as a steady and reliable source of assistance.