Empower Your Team with EmpowerMe’s Care Navigators: Practical Support for Senior Living Communities

As senior living communities strive to meet the increasingly complex needs of residents, particularly those experiencing dementia, the demand on community staff continues to grow. EmpowerMe Wellness introduces a practical solution with dedicated Care Navigators, trained professionals who seamlessly integrate with both EmpowerMe’s daily on–site team of therapists and your community’s daily on–site team to provide robust support for residents, families, and your staff. 

Care Navigators from EmpowerMe Wellness are specialized professionals focused on enhancing care coordination, simplifying communication, and providing tangible daily support. Their key responsibilities include: 

• Acting as a direct liaison between residents, families, EmpowerMe’s on-site therapists, community staff, and external healthcare providers, ensuring clear, timely, and effective communication. 
• Coordinating acute care visits, scheduling specialist appointments, and arranging necessary transportation. 
• Assisting in updating primary care physicians (PCPs) about resident health changes, medication adjustments, or specific concerns. 

• Providing caregiver resources and support, helping families access available Medicare services like the GUIDE Model. 

• Performing time-consuming administrative tasks, such as waiting on hold with medical offices or managing follow-ups, freeing your community staff to focus on immediate resident needs. 

• Collaborating closely with EmpowerMe’s on-site therapy team and your community staff to quickly identify and respond to changing resident needs, ensuring timely interventions. 

When your community leverages EmpowerMe’s Care Navigators, the day-to-day responsibilities of your community staff become more manageable, efficient, and resident-focused. Here’s how your team can directly benefit: 

• Scheduling Acute Visits: Community staff can entrust Care Navigators to promptly schedule and confirm medical appointments, ensuring timely care without administrative hassle. 

• Transportation Coordination: Navigators arrange transportation, making sure residents safely reach medical appointments, reducing stress for residents, families, and your community staff. 

• Streamlined Communication with PCPs: Regular updates about resident care needs or changes in health status can be promptly communicated by the Care Navigator, ensuring PCPs have up-to-date information without burdening your busy team. 

• Administrative Relief: From waiting on hold with healthcare providers to following up on care details, Care Navigators handle essential administrative tasks, allowing your community staff more time to provide direct resident support and care. 

• Increased Care Capacity: By working closely with both EmpowerMe’s on-site therapists and your community staff, Care Navigators help identify additional residents who may benefit from proactive care interventions. This collaboration enables your community to support more residents effectively when and where care is most needed. 

One of the most significant advantages of having an EmpowerMe Care Navigator integrated into your community is creating a highly collaborative environment. Care Navigators enable your community staff and EmpowerMe’s on-site therapy team to work more effectively together. Community staff provide critical insights and observations, while EmpowerMe’s therapists deliver hands-on therapeutic care, enabling Care Navigators to coordinate and enhance care seamlessly. This mutual enablement expands your community’s capacity to deliver high-quality care to a greater number of residents. 

Medicare’s Guiding an Improved Dementia Experience (GUIDE) Model supports structured dementia care coordination. EmpowerMe’s Care Navigators ensure enrolled residents receive the full spectrum of available services, enhancing care quality, reducing hospitalizations, and improving resident satisfaction. The collaboration between Care Navigators, EmpowerMe’s therapists and physicians, and your community staff ensures residents and families fully benefit from the resources provided by this innovative care model. 

Partnering with EmpowerMe Wellness goes beyond improving care—it empowers your community staff by reducing administrative burdens and enhancing resident outcomes through proactive, practical support from Care Navigators. It’s a collaboration designed to elevate resident care while putting valuable time back into your team’s day. Ready to learn more about how EmpowerMe’s Care Navigators can support your community? Contact EmpowerMe Wellness today and empower your team to make an even greater impact.